Refund policy
🛡️ 30-Day Money-Back Guarantee
We stand behind the quality of Retinova™.
Try Retinova™ for 30 days. If you’re not satisfied, contact us within 30 days of delivery for a full refund.
Valid for first-time purchases only.
🚫 Returns
For hygiene and product integrity reasons, we do not accept returns on opened or used products unless approved under our 30-Day Money-Back Guarantee.
All return requests must be reviewed by our support team before approval.
💳 Refunds
Approved refunds will be issued to your original payment method.
Please note:
• Valid for first-time purchases only
• Shipping costs (if applicable) are non-refundable
📦 Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at:
Please include:
• Your order number
• Clear photos of the item received
• Photos of the outer packaging
If approved, we will arrange a replacement at no additional cost.
📍 Delivery Responsibility
Please ensure your shipping details are correct before placing your order. Retinova™ is not responsible for:
• Incorrect or incomplete addresses
• Courier delays or lost packages
• Unclaimed or refused deliveries
• Delays outside our control
📩 Contact
For any questions regarding your order or this policy: