Shipping Policy

Thank you for shopping with Retinova™. Please review our shipping information below.

📦 Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order has been dispatched, you will receive a confirmation email with tracked delivery details.

🚚 Shipping Time

Estimated delivery time is 5–12 business days from the date of dispatch.

Please note:
• Delivery times are estimates and may vary due to courier delays or high demand
• We are not responsible for delays caused by shipping carriers or customs processing

📍 Shipping Address

Customers are responsible for ensuring their shipping address is entered correctly at checkout.

We are not responsible for orders shipped to incorrectly provided addresses.

📫 Lost or Delayed Packages

If your order has not arrived within 30 days, please contact us at:

📧 contact@retinova.store

Include your order number so we can investigate the issue.

🌍 Shipping Availability

We currently ship across Australia. Additional regions may be added in the future.

📩 Questions

For any shipping-related inquiries, please contact us at:

📧 contact@retinova.store